Privacy Policy

1. Introduction

AuraHeal ("we", "our", or "us") operates the website auraheal.in and provides holistic healing marketplace services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this policy carefully.

2. Information We Collect

We may collect the following categories of personal information:

• Identity & Contact Information: Full name, email address, phone number.
• Account Information: Username, password (encrypted), profile photo, role (customer or healer).
• Booking Information: Service selected, session date/time, healer details, booking history.
• Payment Information: We do not store card or UPI details. Payments are processed by Razorpay and governed by their privacy policy.
• Usage Data: IP address, browser type, pages visited, time spent, referral URLs.
• Communications: Messages sent via contact forms or email.

3. How We Use Your Information

We use your personal information to:

• Create and manage your account.
• Process bookings and payments.
• Send booking confirmations, reminders, and service-related communications.
• Improve our platform, services, and user experience.
• Respond to inquiries and provide customer support.
• Comply with legal obligations.
• Prevent fraud and ensure platform security.

4. Sharing of Information

We do not sell your personal data. We may share your information with:

• Healers: Your name, contact details, and session details are shared with the healer you book with.
• Payment Processor: Razorpay receives payment details. Their privacy policy applies.
• Email Service Providers: For transactional emails (booking confirmations, etc.).
• Analytics Providers: Anonymised usage data for improving the platform.
• Legal Authorities: When required by law or to protect our legal rights.

5. Cookies

We use cookies and similar tracking technologies to maintain your session, remember preferences, and analyse traffic. You can control cookies through your browser settings. Disabling cookies may affect certain features of the platform.

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. You may request deletion of your account and data by contacting us at hello.auraheal@gmail.com. We may retain certain data for legal compliance purposes.

7. Data Security

We use industry-standard security measures including SSL encryption, secure authentication (Supabase), and access controls. However, no internet transmission is 100% secure. We encourage you to use a strong password and keep your credentials confidential.

8. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Correct inaccurate or incomplete data.
• Request deletion of your personal data.
• Withdraw consent for marketing communications at any time.
• Lodge a complaint with a data protection authority.

To exercise these rights, contact us at hello.auraheal@gmail.com.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal data, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or a prominent notice on our website. Continued use of the platform after changes constitutes your acceptance of the updated policy.

12. Contact Us

For questions or concerns about this Privacy Policy, please contact: